Courses

Please click on the course titles below for more information about each course…

Open courses

Course date: contact Janet Webb for next dates

Course start time: tbc

Course finish time: tbc

Course Location: tbc

Course Fee: tbc

This is a twelve month manager development programme for team leaders, supervisors and senior managers. It covers the fundamentals needed to be effective at managing a team of staff, whilst giving individuals space to explore their own issues.  A truly blended programme, it includes:

  • personal assessment,
  • training
  • action learning sets.

The flexibility of this programme delivers what the delegates need, as they need it. Therefore, delegates improve their practice incrementally through the programme, at a pace that suits them.

 

 

Call Janet to discuss whether this is the course for you on 07941 921889 or e-mail janet@janetwebbconsulting.co.uk

Course date: participants decide

Course start time: participants decide

Course finish time: participants decide

Course Location: on-line or face to face

Course Fee: tba depending on length of programme and required resources

The Chartered Institute of Personnel and Development (CIPD) defines an Action Learning Set as:

  “…a form of experiential learning where meaning is drawn from direct “real-life” experiences at work.”

An Action Learning Set develops skills and confidence and is done on-line or face to face. Participants explore current issues, such as problems with direct reports, problem solving, working relationships etc. They then use these to develop skills and knowledge through focussed exploration. The participants co-coach each other, thus building their coaching skills. Participants learn what they need, when they need it.

What Is Janet’s Experience With Action Learning Sets?

Janet facilitating a session

 

She has participated in Action Learning Sets twice in her career. Both times, she had experienced a period of major change and so set up a group in order to find support for herself.  She values the contribution they made to her performing well and thriving. Janet has also run these sets with a variety of people through her career, including with a group of Middle Leaders in a Secondary School and most recently, with a group of Assistant Managers for The British Heart Foundation.

How Does Janet Webb’s Set Work?

A group of people, typically managers or employees with other heavy responsibilities, form a set. They meet to discuss what they are currently dealing with.

  • Each person, in turn, speaks for a set length of time.
  • Janet and the other members then ask questions and challenge and support the speaker.
  • The speaker then says what they will do about the issue at hand and they commit to take action before the next meeting.
  • The set then focusses on the next person.
  • The set may decide that they want some specific input on a particular topic – Janet’s role as facilitator will be to source that.

Janet ensures that everyone is heard and that the set understands and adheres to the ground rules. The set decides the ground rules but they will typically include respect and confidentiality. Janet will find other resources as and when they are needed and encourage the group to work effectively. The participants take responsibility to be open, honest and supportive of each other. They act on their problems and are accountable to the rest of the group.

 

 

Call Janet to discuss whether this is the course for you on 07941 921889 or e-mail janet@janetwebbconsulting.co.uk

Course date: as and when

Course start time: to be agreed between parties

Course finish time: sessions usually last 90 minutes

Course Location: face to face or on-line

Course Fee: to be negotiated, depending on requirements, but typically £200 to £300 per session

Mentoring can be very informal.

So how does someone gain insight into their behaviour and working styles? I have found that a course is not always what is required. Instead, working with me as your mentor, in a very bespoke way, can sometimes be much more effective. My offer is based around opening up different perspectives. The result is that I help you (or your staff) to learn, use and develop helpful strategies for working. For instance, if you have agreed with a member of staff during their appraisal, that they can have some development, how are you going to achieve that? Mentoring might be the answer. (My thoughts on appraisal, and whether your managers have the skills to do it well, can be found here.)

First Stage: Gaining New Insight

I will usually carry out some Psychometric testing; this gives you new insight into your behaviour and working styles.  I regularly use Quintax as my test of choice – you can read more about it here.

Next, we have an exploratory discussion based around:

  • what it means for you, and therefore what you have learned about yourself
    • for example, new insight into your behaviour and working styles
  • which skills and behaviours you need to strengthen, and what I can do to help you with that
  • how can we allow for, or mitigate against, some problem areas

Typically, I help you draw this into an action plan.

On-going: Support, Learning and Challenge

Following on from this discussion we then agree the next steps, which will include:

  • specific topics for us to cover
  • the format of sessions
  • the number and frequency of sessions

This isn’t strictly coaching, which generally seeks to lead participants to find their own solutions. No, my approach is more interventionist.  I bring my experience and knowledge. You apply the learning to your own working life. Together we explore what works. Above all, responsibility for learning is shared between us.

Call Janet to discuss whether this is the course for you on 07941 921889 or e-mail janet@janetwebbconsulting.co.uk

Course date: to be announced

Course start time: 9.00, for 9.30 start

Course finish time: 5.00

Course Location: On-line or to be arranged between participants

Course Fee: £225

If you could have new ways of thinking about your business problems, would you take them?
If you could have new ways of thinking about thinking, would you take THAT?

This one day creative problem solving course will help you find creative solutions:

  • problem solving, creativity and critical thinking
  • gaining new perspectives
  • getting to “A Ha!”

Come and join this highly interactive course; it has been designed to:

  • give you insight into the paradox that our brains hi-jack our own thinking
  • share understanding about how our brains work when we try to solve problems
  • give you a range of practical exercises and strategies to arrive at that “Eureka!” moment
  • develop opportunities for you to explore your own creativity and problem solving on real issues

First Session:

In the first session we will look at the research on how our brains work. We will explore how we use (or misuse) knowledge to inform thinking and problem solving. We will also explore the impact of our experience on our understanding. This leads to us exploring our emotions and their impact. The result is that we will think a lot about how we think, essential for us to undersatnd when creative problem solving.

The brain and how it works
Our environment affects our brain and therefore our thinking

Second Session:

In the second session we will explore a range of strategies to help problem solving, creativity and gain insight. This is highly interactive; every participant will work on their own problems. Consequently you will leave with a plan of actions to carry out.

Pre-requisites for this creative problem solving course:

You will need to prepare a list of problems that you would like to tackle through the afternoon. You will experiment with the different techniques using this personal list. For this to work, you will also need to be prepared to try anything, get out of your comfort zone and engage with the process.

Don’t expect to sit at a desk and be lectured to because it’s just not that sort of day.

Covid 19

Consider running this on-line for your staff. See other Covid 19 options.

Call Janet to discuss whether this is the course for you on 07941 921889 or e-mail janet@janetwebbconsulting.co.uk

Course date: As agreed

Course start time: As agreed

Course finish time: As agreed

Course Location: as agree

Course Fee: from £45

What do your presentations say about you and your organisation?

Do you need a Presentation MOT? Do you need some professional, objective feedback? Would you like some hints and tips to make your communication even more effective? Of course you would!

Book a Presentation MOT for you or your staff

Presentation MOT Certificate
Presentation MOT Cert – is your a pass or fail

During the consultation, you will:

  • Deliver your presentation, on-line or in person
  • Receive objective, risk-free feedback
  • Collect hints and tips on slides, style and performance.

 

Why Bother?

We have all probably seen enough presentations that are draining, confusing, or both.  Often they communicate the wrong things:

this company is dull, this person doesn’t know their stuff, it’s confusing or tedious

Be sure that your presentations communicate what you want.

 

Covid 19

During and after the Covid lockdown, this might be particularly important.  See what other help there is, for you and your staff, here.

Call Janet to discuss whether this is the course for you on 07941 921889 or e-mail janet@janetwebbconsulting.co.uk

In-house courses

a development programme that grows your future capacity today

“What are you doing to develop your top performers?”

“Can they get the development they need to flourish without leaving you?”

“Who in your present team are going to be part of your future success?”

Outcomes:

  • Objective identification of strengths and specific needs
  • Personalised development plan and support
  • Progress towards addressing specific development needs

Phase 1 – assessment phase

  1. Initial discussions with participant and manager:
    • to scope the requirements of the programme from the participant’s and manager’s point of view.
    • to explore how the programme supports the organisational, strategic objectives
    • to explain the assessments – what they are, how they work etc.
  2. Structured assessments using a variety of tools such as Belbin and Quintax:
    • Belbin explores an individual’s preferred role when working within a team and gathers feedback from up to 6 peers
    • Quintax is a personality assessment tool, registered with the British Psychological Society, which explores strengths, preferred working style, leadership style and weaknesses
    • Other tools can be used, depending on the requirements of the programme
  3. Feedback and reflection meeting:
    • During this one-to-one meeting the participant and the consultant will look in depth at the results of the assessments and explore the implications of the feedback. This is done in an affirming, supportive way, encouraging self reflection
    • From this the participant will draw up a personal development plan

Phase 2 – support & challenge phase:

During this phase the participant will implement their personal development plan, with support from their line manager and the consultant

  • interim progress review and coaching meetings

    The participant and consultant will meet to discuss progress on the personal development plan, lessons learnt, barriers they are experiencing etc. They will discuss how the feedback helped them in their working life, what examples they have to confirm the findings and in what way their practice is different from the findings. This is designed to be a deeply reflective part of the process. (If there is more than one participant, some or all of the meetings can be run as action learning sets for added effectiveness.)

Phase 3 – closure phase:

  1. Final meeting to reflect on impact and plan future:

    During this one-to-one meeting the participant and the consultant will explore the entire process and plan any future development needs

  2. Three month review with participant and manager to evaluate:

    After a suitable period (at least three months) the participant, line manager and consultant will reflect on the success of the programme and what difference it has made in practice

This is an interactive workshop on designing effective presentations. Delegates will learn best practice, tips and techniques and will use these throughout the workshop to design a presentation for their own use. For best results it should be run over two workshops to give delegates time to prepare a finished presentation.

Outline of workshop

Objectives:

By the end of the workshop, delegates will:

  • understand the basic requirements for an effective presentation
  • know how to structure a presentation in a logical format
  • will know some techniques for introducing impact and interest into their presentation and for managing nerves
  • have designed their own presentation
  • have received feedback on their presentation style

Session One – Welcome

This session will introduce the workshop, relax the delegates and cover the normal housekeeping issues.

Session Two – Getting The Basics Right

This session will look at the foundation blocks for a good presentation.

Session Three – Structure

This session will explore different ways to structure a presentation.

Session Four – Impact

This session will look at how to make a presentation have real impact and be engaging for the audience.

Session Five – Personal Impact

This session will include tips on how to deliver a presentation with confidence.

Session Six – Consolidation

During this session delegates will deliver a presentation and receive constructive feedback.

This highly participative workshop is based on 6 Basic Principles:

  1. You are not communicating to customers, you’re communicating to people.
  2. Be on their side.
  3. Be purposeful.
  4. Get it right first time.
  5. Choose the message.
  6. Use your influence.

Outline of Workshop

Objectives:

By the end of the workshop delegates will:

  • understand the relationship between the organisation and its customers
  • be clear about what impacts on good 1-to-1 communication, particularly the use of language and tone
  • understand how to use personal power to positively influence communication and therefore the outcome
  • have explored effective ways to deal with difficult customers

Session One – Welcome

This session will introduce the workshop, relax the delegates and cover the normal housekeeping issues.

Session Two – Customer Focus

This session will look mainly at Principles 1 and 2, exploring who your customer is, what relationship you have with them and what are the priorities for communication.

Session Three – Driving for Positive Outcomes

This session will look mainly at Principles 3 and 4, exploring how to drive for good outcomes for both sides, even when you can’t do what you are being asked to do. It will cover the need to be professional in communications and what this means in practice.

Session Four – Communication Style

This session will look mainly at Principles 5 and 6, exploring how to use language to influence in a positive way, choosing to respond rather than react and being empowered to communicate appropriately.

Session Five – Action Planning and Wrap Up

This session will consolidate the workshop.

Interviews can be intimidating experiences that seem designed to trip up the interviewee. This course will help delegates express themselves in the best way possible and give them skills to handle nerves.

Outline of Workshop

Objectives:

By the end of the workshop delegates will:

  • know how to effectively answer questions
  • know how to have good personal presentation
  • understand how to control nerves
  • understand what preparation to undertake

Session One – Welcome

This session will introduce the workshop, relax the delegates and cover the normal housekeeping issues.

Session Two – Questions And How To Handle Them

This session will cover techniques for answering questions in a compelling way.

Session Three – Presenting Yourself

This session will look at how you can present yourself in an effective way.

Session Four – Confidence Building

This session will build on the previous session and cover techniques for managing your personal state.

Session Five – Wrap Up

This session will consolidate the workshop.

This is an interactive workshop, using a variety of exercises, questionnaires, group discussion and teaching. You will explore the issues, decide what this means for you personally and make action plans to ensure that the learning is carried into your life.

Pre-course work—

delegates will complete a time-log for one or two weeks before the course to clarify what areas cause problems.

Outline of Workshop

Objectives:

By the end of the workshop delegates will:

  • have explored how they can be most effective in their role
  • be able to identify the issues that impact on their ability to manage time and resources effectively
  • be clear about their own personal strengths and weaknesses in this area
  • have learned techniques for overcoming weaknesses and maximising strengths
  • have learned techniques for managing time thieves such as interruptions

Session One – Welcome

This session will introduce the workshop, relax the delegates and cover the normal housekeeping issues.

Session Two – Self Awareness

This session will look at how you currently use your time and how this helps or hinders. You will also explore what is the purpose of your role and what outcomes you need to achieve in order to be effective.

Session Three – Basic Principles

This session will cover models and basic principles that will help you to decide which work you need to focus on and how much of your time you actually manage.

Session Four – Organising Systems

This session will cover techniques and strategies for managing time.

Session Five – Managing Others

This session will deal with issues that arise from other people

Session Six – Action Planning and Wrap Up

This session will help you to make plans and commitments to managing your time more effectively.

  • unlocking solutions to mental blockages
  • problem solving, creativity and critical thinking
  • gaining new perspectives
  • getting to “A Ha!”

If you could have some new ways of thinking, would you take them?
If you could have some new ways of thinking about thinking, would you take THAT?

This 1 day, highly interactive course is designed to:

  • give delegates insight into the paradox that our brains hi-jack our thinking
  • share understanding about how our brains work when we try to solve problems and how to make this run smoothly
  • give delegates a range of practical exercises and strategies to arrive at that “Eureka!” moment
  • give opportunities for delegates to explore their own creativity and problem solving on real issues

Morning Session:

The morning will be spent looking at some research on how our brains work, how our emotions and personal values are tied up with this and how we use (or misuse) knowledge to inform thinking and problem solving.

Afternoon Session:

The afternoon will be spent exploring a range of strategies to help problem solving, creativity and gain insight.

Pre-requisites:

Delegates will need to prepare a list of problems that they would like to tackle through the afternoon as we experiment with the different techniques. Delegates will also need to be prepared to try anything, get out of their comfort zones and engage with the process and each other. This is no “sit at a desk and be lectured to” course.