Courses

Please click on the course titles below for more information about each course…

Open courses

Course date: Contact me for next dates

Course start time: 9.30am

Course finish time: 5.00pm

Course Location: tbc

Course Fee: £550, held from 2016

Whether you are giving a presentation to the local Chamber of Commerce, pitching to a new client, presenting at a job interview or updating colleagues during a team meeting, the way you present communicates as much as what you present.

Presentations are about communicating a message in order to achieve something. What are you or your team communicating and achieving with yours?

This two day course will take you through a step by step design process, explore a variety of powerful techniques to enhance your communication and give you constructive feedback to build your expertise.

“Get the audience from neutral to compelled through your presentation”

Day One

  • Getting the Communication Basics Right – who is your audience and why are you communicating your amazing message to them?
  • My 5 Elements and 3 Principles of effective communication
  • Structuring a Powerful Presentation – more than just how to sort and arrange your information
  • Building in Impact and Making it Memorable – how to get your audience caught up in your story with some “Wow!” and help them retain important information
  • Using PowerPoint Effectively – how to use PowerPoint elegantly, like a master not a muppet!
  • Confidence Tricks – getting you into the right frame of mind and slaying those nerves

Day Two

  • Filming of Delegate Presentations and Feedback – gently, objectively, coaching you to excellence

Call Janet to discuss whether this is the course for you on 07941 921889 or e-mail janet@janetwebbconsulting.co.uk

In-house courses

a development programme that grows your future capacity today

“What are you doing to develop your top performers?”

“Can they get the development they need to flourish without leaving you?”

“Who in your present team are going to be part of your future success?”

Outcomes:

  • Objective identification of strengths and specific needs
  • Personalised development plan and support
  • Progress towards addressing specific development needs

Phase 1 – assessment phase

  1. Initial discussions with participant and manager:
    • to scope the requirements of the programme from the participant’s and manager’s point of view.
    • to explore how the programme supports the organisational, strategic objectives
    • to explain the assessments – what they are, how they work etc.
  2. Structured assessments using a variety of tools such as Belbin and Quintax:
    • Belbin explores an individual’s preferred role when working within a team and gathers feedback from up to 6 peers
    • Quintax is a personality assessment tool, registered with the British Psychological Society, which explores strengths, preferred working style, leadership style and weaknesses
    • Other tools can be used, depending on the requirements of the programme
  3. Feedback and reflection meeting:
    • During this one-to-one meeting the participant and the consultant will look in depth at the results of the assessments and explore the implications of the feedback. This is done in an affirming, supportive way, encouraging self reflection
    • From this the participant will draw up a personal development plan

Phase 2 – support & challenge phase:

During this phase the participant will implement their personal development plan, with support from their line manager and the consultant

  • interim progress review and coaching meetings

    The participant and consultant will meet to discuss progress on the personal development plan, lessons learnt, barriers they are experiencing etc. They will discuss how the feedback helped them in their working life, what examples they have to confirm the findings and in what way their practice is different from the findings. This is designed to be a deeply reflective part of the process. (If there is more than one participant, some or all of the meetings can be run as action learning sets for added effectiveness.)

Phase 3 – closure phase:

  1. Final meeting to reflect on impact and plan future:

    During this one-to-one meeting the participant and the consultant will explore the entire process and plan any future development needs

  2. Three month review with participant and manager to evaluate:

    After a suitable period (at least three months) the participant, line manager and consultant will reflect on the success of the programme and what difference it has made in practice

Do you need a Presentation MOT?

What do your presentations say about you and your organisation?

Book a Presentation MOT for you or your staff

During the 1 hour consultation, you will:

  • Deliver your presentation
  • Receive objective, risk-free feedback
  • Collect hints and tips

Offer price £25 plus travel expenses

This is an interactive workshop on designing effective presentations. Delegates will learn best practice, tips and techniques and will use these throughout the workshop to design a presentation for their own use. For best results it should be run over two workshops to give delegates time to prepare a finished presentation.

Outline of workshop

Objectives:

By the end of the workshop, delegates will:

  • understand the basic requirements for an effective presentation
  • know how to structure a presentation in a logical format
  • will know some techniques for introducing impact and interest into their presentation and for managing nerves
  • have designed their own presentation
  • have received feedback on their presentation style

Session One – Welcome

This session will introduce the workshop, relax the delegates and cover the normal housekeeping issues.

Session Two – Getting The Basics Right

This session will look at the foundation blocks for a good presentation.

Session Three – Structure

This session will explore different ways to structure a presentation.

Session Four – Impact

This session will look at how to make a presentation have real impact and be engaging for the audience.

Session Five – Personal Impact

This session will include tips on how to deliver a presentation with confidence.

Session Six – Consolidation

During this session delegates will deliver a presentation and receive constructive feedback.

Annual appraisal documents that have all the boxes filled in and are filed with HR on time wont lead to engagement, high performance and productivity. But enhanced appraisal and supervision can.

This programme explores the skills and knowledge required to make both appraisal meetings and on-going supervision effective, including how to use goals and objectives to inspire rather than crush.

The Programme

Objectives:

By the end delegates will have explored their issues around a number of themes. The bespoke programme will look at what matters right now to those taking part and could include:

  • the appraisal and supervision cycle
  • getting things done through other people
  • how to engage the team effectively and ethically
  • building relationships, even when there is tension
  • dealing with the “difficult” stuff
  • giving effective feedback – objective, constructive, supportive
  • agreeing objectives that go way beyond SMART

Each delegate will also create an action plan to implement, with the support of their line manager, to help embed any learning.

This highly participative workshop is based on 6 Basic Principles:

  1. You are not communicating to customers, you’re communicating to people.
  2. Be on their side.
  3. Be purposeful.
  4. Get it right first time.
  5. Choose the message.
  6. Use your influence.

Outline of Workshop

Objectives:

By the end of the workshop delegates will:

  • understand the relationship between the organisation and its customers
  • be clear about what impacts on good 1-to-1 communication, particularly the use of language and tone
  • understand how to use personal power to positively influence communication and therefore the outcome
  • have explored effective ways to deal with difficult customers

Session One – Welcome

This session will introduce the workshop, relax the delegates and cover the normal housekeeping issues.

Session Two – Customer Focus

This session will look mainly at Principles 1 and 2, exploring who your customer is, what relationship you have with them and what are the priorities for communication.

Session Three – Driving for Positive Outcomes

This session will look mainly at Principles 3 and 4, exploring how to drive for good outcomes for both sides, even when you can’t do what you are being asked to do. It will cover the need to be professional in communications and what this means in practice.

Session Four – Communication Style

This session will look mainly at Principles 5 and 6, exploring how to use language to influence in a positive way, choosing to respond rather than react and being empowered to communicate appropriately.

Session Five – Action Planning and Wrap Up

This session will consolidate the workshop.

This interactive workshop will equip staff with the skills and knowledge to give effective feedback, whether positive or negative. Delegates will explore the issues and learn how to give objective, valuable feedback. This is suitable for staff who are coaching, mentoring or assessing.

Outline of Workshop

Objectives:

By the end of the workshop delegates will:

  • have explored theories on how people learn and develop
  • be able to give constructive, objective and supportive feedback
  • now how and when to challenge staff to drive development
  • have explored the issues that impact on giving support
  • have learned how to deal with a variety of responses to feedback

Session One – Welcome

This session will introduce the workshop, relax the delegates and cover the normal housekeeping issues.

Session Two – The Context

This section will briefly explore how people learn and the role of the coach/mentor/assessor in this process.

Session Three – Relationship Building

This section will explore what impacts on building effective, coaching/mentoring/assessing relationships.

Session Four – Giving effective feedback

This section will look at how to give effective feedback, both positive and negative.

Session Five – Wrap Up

This session will consolidate the workshop.

Interviews can be intimidating experiences that seem designed to trip up the interviewee. This course will help delegates express themselves in the best way possible and give them skills to handle nerves.

Outline of Workshop

Objectives:

By the end of the workshop delegates will:

  • know how to effectively answer questions
  • know how to have good personal presentation
  • understand how to control nerves
  • understand what preparation to undertake

Session One – Welcome

This session will introduce the workshop, relax the delegates and cover the normal housekeeping issues.

Session Two – Questions And How To Handle Them

This session will cover techniques for answering questions in a compelling way.

Session Three – Presenting Yourself

This session will look at how you can present yourself in an effective way.

Session Four – Confidence Building

This session will build on the previous session and cover techniques for managing your personal state.

Session Five – Wrap Up

This session will consolidate the workshop.

This is an interactive workshop, using a variety of exercises, questionnaires, group discussion and teaching. You will explore the issues, decide what this means for you personally and make action plans to ensure that the learning is carried into your life.

Pre-course work—

delegates will complete a time-log for one or two weeks before the course to clarify what areas cause problems.

Outline of Workshop

Objectives:

By the end of the workshop delegates will:

  • have explored how they can be most effective in their role
  • be able to identify the issues that impact on their ability to manage time and resources effectively
  • be clear about their own personal strengths and weaknesses in this area
  • have learned techniques for overcoming weaknesses and maximising strengths
  • have learned techniques for managing time thieves such as interruptions

Session One – Welcome

This session will introduce the workshop, relax the delegates and cover the normal housekeeping issues.

Session Two – Self Awareness

This session will look at how you currently use your time and how this helps or hinders. You will also explore what is the purpose of your role and what outcomes you need to achieve in order to be effective.

Session Three – Basic Principles

This session will cover models and basic principles that will help you to decide which work you need to focus on and how much of your time you actually manage.

Session Four – Organising Systems

This session will cover techniques and strategies for managing time.

Session Five – Managing Others

This session will deal with issues that arise from other people

Session Six – Action Planning and Wrap Up

This session will help you to make plans and commitments to managing your time more effectively.