Do Your Managers Have The Skills …

…To Ensure That Your Workforce Have The Skills?

I was recently asked to give a presentation on the following topic;

“Appraisals – still necessary or no longer needed, and if the latter how do you replace the role they traditionally play?”

An appraisal form is acting like a coaster.
Do we really need an annual appraisal?

It’s a question that has been around for a while, indeed I first wrote about this on LinkedIn in 2015.

My current thoughts, and therefore the basis of my presentation, are as follows:

Forgive me, but this is the wrong question.

An organisation needs a workforce that is competent and confident enough to do a good job, executed well.  The question is how does an organisation achieve this? And to answer that, there are a number of other questions to ask.

 

 

What are the right questions?

  1. What does great management look like in this organisation?
  2. How competent and confident are the current managers, at all levels, at delivering great management?
  3. What would let the “boss” know that they are?
  4. How do the employees know what a good job looks like and how do we measure how effective they are at delivering it?

It seems to me that:

  • staff need to know what is expected of them and to what standard
  • they need regular feedback and opportunities to discuss what is impacting on their role
  • this regular feedback and discussion needs to be of good quality, good enough that both parties value it
  • and this starts at the top – what objectives do the senior team have for leading, developing and motivating their team? And how good are they at doing that?

For instance, how good are your managers at nurturing creativity in their teams? You can read more about my views on that here . See also what the World Economic Forum saw as the skills demand over the next few years on page 12 or their The Future of Jobs Report 2018.

Does an annual appraisal deliver this?

On its own? No; appraisal as an annual event in isolation will not deliver this but continuous, quality, two-way discussion will, as long as managers have the skills.

And it may well feed into an annual process of reflection.

So the question is, do your managers have the skills?

When It Comes To The EU part 2 –

Is This The Best Atmosphere In Which To Negotiate?

On the 23rd June the country voted in the EU Referendum. We made our decision on gut feel, research based on conjecture and hope. Then someone had to deal with the aftermath.

Some, who thought that they might want to handle the job, just walked away when the time came. Theresa May stepped up to the plate and thank God she did; someone had to and the alternative choices don’t bear thinking about.  She didn’t want to leave the EU and almost certainly still doesn’t but has been handed a task that needs doing; negotiating a deal in such a way that gives Britain the best possible outcome.

For me, the worrying issue now is that everything that the Prime Minister does, every single step, is done in an atmosphere of challenge and turmoil. Each decision triggers hoards to shout at her that it is either too far or that it is not far enough. The papers scream. Each breath, each move, each laugh, each item of clothing is used to stir. The commentary is constant. The noise is deafening.

There will be no pleasing of all of the people. There will be no unification of ideas, hopes and dreams. The best outcome will not appease everyone or be fully agreed on. She will not complete this task and get a sense of success.

This is an appalling atmosphere to work through possibly one of the most complex negotiations of our time. And yet she must continue.

My hope, my prayer, is that she has the strength, courage and willpower to see it to the end. The temptation to walk away must be overwhelming. And that would be utterly disastrous.

Getting the Best from Your Staff – a quick start guide

 

It’s an age old story; you’re good at making widgets so you get promoted which means now you have to manage staff. Or, you start a business selling gizmos, which does so well you have to employ and manage staff. Dealing with staff is not the same as making widgets or selling gizmos, yet your success at making or selling relies on your team and how well you manage them.

Great staff work for great managers; so what is it that great managers do to get the best from their staff?

Hire Top Staff

Putting the effort into finding great people is always worth the time investment. Ensure you know what attitudes, skills, experience and qualifications they must have; this is not a wish list. Be really clear about this before you start.  By all means think about what would be desirable but be rigorous in what is absolutely essential. Many skills, experience and qualifications can be acquired reasonably easily. So hire for attitude and aptitude and be flexible about those desirable qualities.

Then Get Out Of The Way

There is a difference between supporting a new employee to do well and micro-managing their every move. You hired them so you could stop doing their work, not so you could carry on. Give them well defined boundaries and then let them get on with it.

Let Staff Solve Their Own Problems

If an employee comes to you with a problem, help them solve it. Don’t take the problem away unless it really is your responsibility to do so. Let staff make mistakes and help them out by coaching, not directing.

Have Quality Conversations

Regular dialogue about what employees need in order to perform well is essential for them and for you. Support them; this support needs to be bespoke for each person. But also ensure that they feel some level of challenge; work that is too easy is boring. The degree of support and challenge needs to be balanced and also to match the individual. You’ll get that balance right by giving them your proper attention.

Give Effective Feedback

This should be objective and delivered in a timely manner. It should also be about the positive as well as the negative. Let staff know what they need to do, what they need to stop and what they need to carry on doing. Also, avoiding difficult conversations won’t make a problem go away or get better. It really won’t.

Show Respect

Your employees are fully functioning human beings. They’ve nearly always had to deal with terrible events at some point in their lives, probably negotiated the buying and selling of their homes, managed to organise their households to be legal, healthy and productive and have absorbing interests outside of work. They can bring all of that skill and experience with them or they can leave it at home. The difference is how well they are respected at work for being unique people rather than just a cost.

Make Work Fun

Research shows that having fun is essential to being productive. What culture do you have in your team? Is it conducive to people enjoying their work? If your team had a personality what would it be? Would it be yours and do you have fun?

Attend To High Flyers – Or They’ll Fly Away.

Most managers spend more time with their poor performers than their top performers. Though this is understandable, it is not effective. Be disciplined in making time for your rising stars. Find out what they need, what their aspirations are, what ideas for improvement they have. And when top performers leave, let them leave singing your praises.